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How to Calm Cranky Customers Without Blowing Your Stack

2008-12-04 14:12:42

How to address customer complaints without losing your temper or your sanity.

They Cared: The Story of Delta Air Lines and Katrina

2008-12-04 14:12:42

A powerful lesson learned from Katina. Read how a major airline put lives ahead of profit...

Can You Afford What Rudeness Is Costing Your Business?

2008-12-04 14:12:42

Take a quick etiquette quiz and learn how much rudeness may be affecting your bottom line.

Customer Service in the Bottled Water Industry - Pure Water and the Customer Promise

2008-12-04 14:12:42

The bottled water business consists of the manufacturing and delivery of quality water in small packages or large containers such as 5 gallon bottles. Each individual bottled water company provides an implicit promise that it will manufacture tand deliver the highest quality product on time.

Put Your Angry Customer at Ease

2008-12-04 14:12:42

Having to deal with angry and upset customers are by far one of the worst responsibilities we must face on a day to day basis in the world of sales and business.

A Guide For Customer Service Training Tools

2008-12-04 14:12:42

Let?s face it, good customer service can make or break a company. Even if the product is top-notch, if the sales representatives don?t have great customer service skills, it doesn?t matter. Customer service should be a number one priority to any business.

The ABC of Superior Customer Service

2008-12-04 14:12:42

How should you and your team treat your customers for superior service? This article provides you with an alphabet guide of everything you need to know to become a truly outstanding customer carer.

How to Implement a CRM System

2008-12-04 14:12:42

CRM (Customer Relationship Management) is about better understanding of customer?s behavior and needs, and developing and implementing business strategies and supporting technologies that close the gaps between an enterprise?s current and potential performance in customer acquisition, growth, and retention. Its center of attention is managing and optimizing customer life cycle and building proper relationship among company departments, sales forces, and customers which in turn helps increasing company productivity.

Getting Back to Basics: A Customer Service Tale

2008-12-04 14:12:42

Learn the basics to outstanding customer service.

Be My Guest

2008-12-04 14:12:42

In recent years many different businesses have begun to approach their clients differently. They are now labeling them as guests...