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Finding a Reputable and Reliable Data Recovery Company

by James Walsh
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The increasing demand for data recovery has resulted in many companies setting up shops to offer the service. The companies range from small units offering mediocre recovery jobs to large data recovery companies carrying out the most complex data recovery jobs. It can be difficult for a user to zero in on the best data recovery company that can be both cost-effective and offer good service.

Data Recovery

Data recovery involves salvaging data from inaccessible, damaged, formatted or malfunctioning primary storage media from which data cannot be accessed. Data is usually retrieved from data storage media such as hard drive, pen drives, digital cards, storage tapes CDs, DVDs, RAID etc. Data loss can occur due to physically damaged storage devices or logical damage to the file system. The data recovery process depends on the type of recovery necessary for a particular data loss situation. Most recovery jobs begin with an evaluation process to determine which solution is required.

Data recovery is an expensive process. Companies that offer the service have to invest heavily in expensive tools as well as highly trained data recovery experts. Over and above this, data recovery has to be done in a special environment. This special environment is created to form a clean room which is temperature controlled and filtered to allow as little dust particles through as possible. A clean room is extremely expensive to build and maintain but necessary to ensure that the data recovery process is not hampered.

The time taken for data recovery depends on the nature of physical or logical damage to the storage media. Some companies offer an emergency service with a 24-hour turnaround time. Others offer data recovery as a priority service with a turnaround time of about three days. A standard recovery service involves a two-week turnaround time. The success of data recovery depends on the damage of the storage media. Though most data can be recovered, chances of recovery decreases if there is physical damage to a hard drive’s platters or magnetic layer.

The Right Data Recovery Company

Since there is a plethora of data recovery companies that have sprouted world over, it becomes difficult for a user to choose a good data recovery company. For users with simple data recovery needs, one can choose a small data recovery company which has good credentials, can do a fast job and charges a reasonable fee. The best way to find small data recovery services is by looking through the yellow pages or asking friends who’ve had similar recovery jobs done.

When data recovery jobs are more complex or the volume of data to be recovered is huge, it takes more time to find the right company. Large corporations cannot afford to lose data and, therefore, need to be careful about choosing the right data recovery company. There are several factors to keep in mind when looking for a good data recovery company. Before assigning a recovery job to a particular company, it is important to check their previous record and success rate.

Most data recovery companies of any standing will have clean rooms. The presence of a clean room and its level is a fairly good yardstick to judge a data recovery company by. Further, it is important to read the fine print and understand their terms and conditions. A good data recovery company will offer a guarantee and spell out clearly what it can do and what it cannot. Companies usually need to protect their data against theft and sabotage. Therefore, it is important to check a company’s confidentiality policy. Good companies should offer a secure environment to ensure that all customer data is kept private.

Customer Service Policy

Good data recovery companies have a good customer service policy. They work to establish a good relationship with their clients, providing them with the best possible recovery job and after-service consultancy. Data recovery companies which have their clients’ interest in mind usually undertake a pre-recovery evaluation free of charge. This is a sign of their professionalism and that they are in the business to do a good job and not just make money.

Conclusion

The best ways to come by a good data recovery company is to check the Yellow pages, using internet search engines, newspaper advertisements and referrals. Most large clients use their own measures to check the competency of a data recovery company. Common users usually decide on data recovery companies based on convenience and affordability.









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About the Author
James Walsh is a freelance writer and copy editor. For more information on Data Recovery see http://www.fields-data-recovery.co.uk
Submitted 2008-01-23
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